Our AML and Verification Commitments
We take our legal duties seriously. This page explains exactly how we verify your identity, why we sometimes ask for extra documents, and how we keep your account and funds safe.
Our Anti-Money Laundering Policy
We operate under licence 8048/JAZ2019-015, issued by the Curaçao licensing authority, and Hollycorn N.V. is the operator behind 50crowns Casino. That licence binds us to anti-money-laundering and counter-terrorist-financing rules, and we build our internal controls around them. Every member of our compliance team is trained to spot suspicious activity, file reports where the rules require it, and keep records that stand up to regulatory review.
Our policy applies to every player, from your first 15 GBP deposit onward. No account size, VIP level or tenure exempts you from verification, and no member of staff can waive a check for you.
When We Verify Your Identity
Verification points
We run checks at three moments: at registration, when your account profile raises a risk flag, and before your first withdrawal. Most players complete KYC once and never think about it again. If you deposit with a card, an e-wallet or crypto, we also confirm that the payment method belongs to you.
You will not be asked to send us original documents; clear photos or PDF scans are enough, and our team reviews them in a secure environment.
- Registration: date of birth, name, address and email confirmed against your sign-up details
- First withdrawal: full identity and payment method verification, processed within 72 hours
- Risk or threshold triggers: source-of-funds or enhanced checks when activity patterns require them
Documents we accept
For identity, send a valid passport, driving licence or national ID card. For proof of address, a utility bill, bank statement or official government letter dated within the last three months. For payment verification, a photo of your card showing the first six and last four digits, or a screenshot of your e-wallet or crypto wallet showing your account name and the last transaction.
How Verification Works Step by Step
The whole process runs through your account settings, and our team reviews submissions within 72 hours, usually much faster.
Every file you upload is encrypted in transit and at rest, stored on servers with restricted access, and visible only to compliance staff who need it for your check. We never share verification documents with third parties except where the law obliges us to.
- 1. Upload your documents in the Verification section of your account
- 2. Our compliance team reviews them within 72 hours
- 3. You receive the result by email, with a clear reason if anything is missing
- 4. Approved documents stay on file, so you verify once and withdraw without repeating the exercise
Why We Ask About Source of Funds
If your deposits exceed typical recreational play, or your betting pattern looks unusual for your profile, we may ask you to confirm where the money comes from. This is not an accusation; it is a legal requirement, and the threshold for asking sits with our compliance team rather than a fixed public figure.
Acceptable evidence includes payslips, employment contracts, bank statements showing regular income, pension or benefit letters, or sale documents for property or assets. For crypto deposits, a record of the wallet or exchange account holding the funds usually covers it. We treat the information you provide as confidential and use it only for the assessment.
You keep full access to your account while we review your evidence. In rare cases, we may pause withdrawals until the assessment is complete, and we always tell you why.
How We Monitor Deposits and Withdrawals
Our systems review every deposit and withdrawal against your profile, history and risk indicators. Checks are largely automatic, and human reviewers step in where patterns warrant it.
Withdrawals follow the same-method rule: we send your winnings back through the same channel you used to deposit, in the same currency wherever possible. Minimum deposit and withdrawal both sit at 15 GBP, withdrawal limits are 3,000 GBP per day and 15,000 GBP per week, and we charge no fees for withdrawals. VIP players may qualify for higher limits through our VIP programme.
Large or unusually structured transactions get extra scrutiny, and if our monitoring flags something we cannot resolve, we may request documents again or, where the rules demand it, report the activity to the authorities without notifying you first.
| Check | When it applies | What we look at |
|---|---|---|
| Deposit screening | Every transaction | Amount, method, profile consistency |
| Withdrawal review | Every withdrawal request | KYC status, payment method ownership |
| Enhanced monitoring | Flagged activity | Patterns, thresholds, source of funds |
If Verification Fails or Stops
If your documents are unclear, expired or mismatched, we reject the submission with a reason and you can upload corrected versions. If you ignore our requests, we suspend withdrawals on the account until the check is complete; your deposited funds stay yours, and we will release them once you verify.
Where a document appears fraudulent, or where we cannot establish that you are who you claim to be, we close the account, refund any verified balance to the originating payment method, and record the outcome. Under our licence terms we may also report suspected fraud or money laundering to the authorities before taking any of these steps. Providing someone else's details is a breach of our terms and can lead to permanent exclusion.
How Long We Keep Your Documents
We retain verification records for the period required by our Curaçao licence and standard AML practice after your account closes, because regulators may audit our files and because disputes can surface months after play. After the retention window ends, we delete or anonymise your documents under our data protection procedures.
You can request a copy of the personal data we hold about you at [email protected], and our live chat team is available 24 hours a day if you have questions about a verification request before you submit anything.
Frequently asked questions
How long does verification take at 50crowns Casino?
We review documents within 72 hours of upload, and most checks finish much sooner. You will get the result by email.
Can I withdraw before completing KYC?
No. We verify identity and payment method ownership before your first withdrawal. Once approved, later withdrawals go through without repeating the process.
Do you accept crypto without ID checks?
No. Crypto deposits follow the same AML rules as cards and e-wallets, including identity verification and, where needed, proof of wallet ownership.
What happens if I ignore a document request?
Withdrawals stay suspended on your account. Your deposited funds remain yours and are released once you complete verification.
Who sees my documents?
Only trained compliance staff with restricted system access. Files are encrypted in transit and at rest, and we never sell or share them.