Our Privacy Policy at 50crowns

This policy sets out what personal data 50crowns Casino collects, why we process it, how long we keep it and the choices you have. It applies to every visitor who registers an account, plays our games or contacts our support team at 50crowns.com.

What Data We Collect

We collect the information you give us, the data our platform records automatically and the documents we need to verify your identity under gambling regulations.

• Identity data: your title, full name, date of birth, email address, telephone number and residential address.
• Verification documents: copies of your ID, proof of address and payment method evidence, required before your first withdrawal and processed within 72 hours.
• Transaction data: deposits, withdrawals, wagering records and payment details across Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller and crypto wallets.
• Technical data: device type, operating system, browser, IP address, session timestamps and approximate location derived from your IP.
• Gameplay behaviour: the games you open, bets you place, bonuses you claim, VIP progress and tournament participation.
• Marketing preferences: which channels you agreed to hear from us on and how you responded to past communications.

How We Use Your Data

We use each category of data for a defined purpose and nothing beyond it. Account data lets us open and run your account, verify who you are, process payments and comply with Curaçao licence 8048/JAZ2019-015 obligations. Transaction and gameplay records feed our fraud prevention, anti-money-laundering checks and responsible-gambling monitoring, including deposit limits, loss limits and session reminders. Where you have consented, we also use your email or phone number to send bonus news and promotions; you can withdraw that consent at any time.

The Legal Bases We Rely On

Contract: when you register and play, we process identity, transaction and gameplay data because they are necessary to provide the account and games you asked for.

Legal obligation: our Curaçao licence and anti-money-laundering law require us to verify your identity, monitor transactions and retain records, so we process data for those purposes whether or not you engage with them.

Legitimate interest: we rely on legitimate interest to prevent fraud, secure our platform, resolve disputes and improve our services, always balancing that interest against your rights.

Consent: marketing communications and non-essential cookies run only on your consent, which you may withdraw at any time without affecting the lawfulness of earlier processing.

How Long We Keep Records

Retention depends on the type of record and the legal minimum that applies to it. Gambling regulation requires transaction and AML records to be held for at least five years after your last activity.

• Identity and verification documents: kept for 5 years after account closure to meet licensing and AML requirements.
• Transaction and wagering records: retained for a minimum of 5 years, our standard regulatory period.
• Technical and device logs: kept for up to 12 months for security and fraud analysis.
• Marketing data: held only until you ask us to stop or withdraw your consent.
• Dispute records: kept until the dispute and any appeal period is fully closed.

Who We Share Data With

We never sell your personal data. We share it only with partners who need it to deliver a specific service, each bound by contract to process it solely on our instructions.

• Payment processors handling your deposits and withdrawals, including card schemes, e-wallet providers and crypto payment gateways.
• KYC and AML verification providers that check your documents and screen against sanctions lists.
• The Curaçao regulator and other competent authorities, where we are legally required to report.
• Analytics and hosting providers that help us run and improve the platform, operating under data-processing agreements.
• Professional advisers such as auditors and lawyers, only where necessary for their engagement.

Your Rights Over Your Data

You control your data, and we respond to every valid request within one month. You can exercise any of the rights below free of charge by emailing [email protected], using our 24/7 live chat or posting to our registered address.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct anything inaccurate or incomplete.
• Erasure: ask us to delete data we no longer need a legal basis to keep.
• Portability: receive your data in a structured, machine-readable format or have it sent to another operator.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: stop marketing processing at any time.
• Complain: raise a complaint with your national data protection authority.

Cookies and Tracking

We use strictly necessary cookies to keep you logged in and secure, plus optional analytics and marketing cookies that load only after you consent in the banner. You can change or withdraw your cookie choices at any time from the cookie settings link in our footer or the dedicated cookies page, which lists every category and provider in full.

Security We Apply Daily

Your data travels over TLS encryption, is stored encrypted at rest and sits behind access controls that limit it to staff who need it for support, payments or compliance. We test these controls regularly and train our teams on data handling. If a personal data breach ever affects your rights, we will notify the relevant supervisory authority within 72 hours and tell you directly without undue delay when the breach poses a high risk to you.

For any privacy question, contact our data protection officer at [email protected] or write to Hollycorn N.V., our data controller.

Frequently asked questions

Can I see what data you hold about me?

Yes. Email [email protected] or use live chat and we will send a copy of your personal data within one month.

How do I stop marketing emails?

Use the unsubscribe link in any email, withdraw consent in your account settings or contact support. We stop marketing processing immediately.

Why do you need my ID before a withdrawal?

Gambling and anti-money-laundering rules oblige us to verify your identity. We process KYC documents within 72 hours.

How long do you keep my transactions?

Regulation requires us to keep transaction and wagering records for at least 5 years after your last activity on the account.

Do you sell my data?

No. We share data only with processors, regulators and partners who need it to run your account, and only under contract.