How You Can Reach Us
Our support team is available 24/7, so whenever a question comes up mid-session, you have a real person to ask. Here is exactly how to get in touch, what we can help with, and what to check first so we can solve your query faster.
Our Support Channels
Live chat, the fastest route
Open the chat window from the speech bubble in the bottom-right corner of any page on 50crowns-casino.uk, whether you are on desktop or mobile. Our agents are online 24 hours a day, 7 days a week, including weekends and public holidays. Typical first response in chat is under two minutes at quiet times and up to five minutes during evening peaks.
For account-specific matters, have your username ready so we can verify you in the chat itself. We never ask for your password, and any agent who does is not one of ours, so close the chat and email us straight away.
Email for detailed matters
Write to [email protected] for anything that needs screenshots, documents or a longer explanation. We reply to every email within 24 hours, and most arrive within 8. Attach your documents directly to the message rather than sending separate links, as our system processes attachments more reliably.
Email is also the right channel for formal complaints, as it gives you a written record of the exchange from the first message.
| Channel | Availability | Typical response time |
|---|---|---|
| Live chat | 24/7, all year | Under 2 minutes |
| Email [email protected] | 24/7, all year | Within 24 hours |
What We Can Help With
If it touches your account, your money or your play, it belongs with us. Our agents handle everything from a stuck slot round to a KYC query, and if a question needs another department, we transfer it internally rather than sending you elsewhere.
- Account issues: login problems, password resets, changing personal details, dormant account reactivation.
- KYC verification: what documents we need (ID, proof of address, payment method verification), and the status of a review; verification is processed within 72 hours.
- Deposits and withdrawals: failed or delayed payments, our 15 GBP minimum, withdrawal limits of 3,000 GBP per day and 15,000 GBP per week, and the 0-1 hour processing window. We charge no fees on either side.
- Bonuses and promotions: wagering requirements on the welcome package (25x), the 14-day validity window, weekly reload bonuses, weekend cashback and slot tournament entries.
- Technical problems: games not loading, error messages, display issues on iOS or Android. A screenshot plus your device and browser version speeds this up considerably.
- Responsible gambling: setting deposit or loss limits, session reminders and self-exclusion, plus referrals to GamCare, BeGambleAware and GAMSTOP.
Check These Before You Write
Roughly half of the queries we receive are answered by information already in your account, so a sixty-second check often saves you the wait entirely. Go through this short list first, and if the answer is not there, contact us with the details at hand.
When you do get in touch, include your username, the date and time of the issue, and any relevant transaction reference. One message with everything in it resolves faster than three partial follow-ups.
- Read the FAQ section on 50crowns-casino.uk, which covers bonuses, payments and verification in detail.
- Open your profile and check whether KYC is already approved, pending or not started; agents will tell you the same thing you can see there.
- Look at your transaction history to confirm whether a deposit or withdrawal shows as completed, pending or reversed.
- Check the bonus terms in your promotions tab before asking why bonus funds were converted or forfeited.
- For a missing deposit, confirm the amount left your bank or e-wallet and note the timestamp, since we trace payments by exact time.
Who Operates 50crowns Casino
Formal correspondence
50crowns Casino is operated by Hollycorn N.V., licensed in Curaçao under licence number 8048/JAZ2019-015. For formal or legal correspondence, use our email address in writing so there is a dated record on both sides; we treat formal complaints with the same 24-hour response commitment as any other message.
Our site is available in English, German, Spanish and French, and you are welcome to write in any of these languages. Support agents answer in the language of your message.
Press and Partnership Enquiries
Journalists, affiliates and business partners should not use the player support address, as those tickets follow a different queue and take longer to reach the right team. Send media, affiliate and partnership proposals to [email protected] with the word "Partnership" or "Press" in the subject line, and the routing team will pass it to the relevant department; partnership enquiries are answered within two working days.
Frequently asked questions
Is your live chat available at night?
Yes. Our live chat is staffed 24 hours a day, 7 days a week, including weekends and holidays, with typical responses in under two minutes.
How long do you take to answer emails?
We reply to every email sent to [email protected] within 24 hours, and most messages are answered within 8 hours.
Do you have a phone number?
No, we do not offer phone support at the moment. Live chat and email cover every query, and both are available around the clock.
What should I include when I contact you?
Your username, the date and time of the issue, and any transaction reference or screenshot. One complete message is resolved faster than several partial ones.
Can I contact you about self-exclusion?
Yes, and we treat such requests with priority. Message us in chat or by email and we will apply deposit, loss or self-exclusion limits, and point you to GamCare, BeGambleAware and GAMSTOP.